Unit 3 task

Best practices of Integrated Transport Systems have dug into  “customer oriented systems”, developing customer experience departments in order to better identify needs and plan around them.  Which practice is done in your city to measure satisfaction of public transport users? Does it consider evaluating on the following items?

  • Coverage
  • Availability
  • Travel times
  • Reliability
  • Flexibility
  • Accessibility

Please post your response in the News forum under Unit 3: your task.

Last modified: Thursday, 19 November 2015, 12:24 PM